Minor Eye Conditions Service

 A Minor Eye Conditions Service (MECS) has been suspended and  was replaced temporarily on Monday 15th June 2020 by the Covid Urgent Emergency Services (CUES) which will be accessible at all accredited practices in the Norfolk & Waveney area. The aim is to have every Optometry/Optician practice accredited as soon as possible Full details of the new service will be published in the near future but a list of those already offering CUES can be found HERE.

The poster below will be displayed at accredited practices




A Minor Eye Conditions Service (MECS) has beencommissioned by the NHS with Primary Eyecare Norfolk & Waveney Ltd. (PENW - a company run by and for Norfolk & Waveney Optical Practices) for the assessment and treatment for the following conditions:

● Red eye(s) or eyelids
● Dry or gritty uncomfortable eyes
● Irritation and inflammation of the eye
● Recent, significant, sticky discharge from the eye(s)
● Recently occurring flashes or floaters
● Ingrowing eyelashes
● Recent and sudden loss of vision (partial or total) to one or both eyes
● Foreign body in the eye

The Minor Eye Conditions Service is available only for patients 16yrs and over, who are registered with GP practices in North Norfolk, Norwich and South Norfolk CCG areas.

An appointment will normally be required to see one of the MECS registered Optometrists. Appointments are available on weekdays during working hours; some practices may offer appointments at weekends. Not all practices have an Optometrist available every day. To make an appointment please CLICK HERE  to call one of the Optical practices listed in the table.

When you call the practice you will be asked some questions about your symptoms to assess how quickly you need to be seen by the Optometrist. Urgent cases will be seen within 24 hours and for routine appointments, within a few days. Please take to your appointment your most recent glasses and a list of your current medication. During the examination the Optometrist may put drops in your eyes to enlarge your pupils, these will make your vision blurred for a few hours and you should not drive until the effect of the drops has worn off. 
The Optometrist may be able to treat your condition directly but if you have a more serious eye condition, an urgent appointment will be arranged at a hospital eye clinic. For less serious conditions, a routine appointment will be arranged with a hospital or if your eye condition is related to your general health you will be advised to make an appointment with your GP.